These Terms and Conditions constitute a formal agreement between Liverpool Welsh Choral (LWC) and our Customer (this being the person(s) who uses our products and/or services). LWC and our Customer(s) accept and agree to be legally bound by these Terms & Conditions. Payment by any means, and LWC’s acceptance of such payment signifies an understanding and acceptance of these Terms & Conditions.
1. Online Ticket Purchasing through LWC’s ticketing agent (WebTicketManager)
“Print-at-home” tickets for some LWC concerts can be purchased from WebTicketManager, on completion of online payment by credit/debit card.
WebTicketManager is our 3rd party payment clearing provider who operate our secure, PCI compliant online booking system and can be contacted directly at: Wincham Business Park, Wincham, Northwich, Cheshire, CW9 6GB. UK.
Tel: +44(0)161 956 2300. (www.webticketmanager.com)
2. Ticket Bookings by other booking agents
When bookings through other approved representatives/venues e.g. The Liverpool Philharmonic, payment will be taken in accordance with their own terms and conditions of ticket sales. 3rd parties may have specific reservation rules, payment procedures, health & safety rules and terms & conditions which shall be applicable in full in conjunction with
these terms & conditions.
3. Offline Ticket and Merchandise Requests to LWC Ticket Manager
Offline booking requests i.e. by letter, phone or personal representation for concert tickets and merchandise are handled by the LWC Ticket Manager (contact detail on LWC’s website TICKETS page).
Tickets : Where payment has not been completed, LWC’s Ticket Manager may, at their discretion, provisionally reserve your ticket(s). However, LWC reserves the right to re-allocate provisionally reserved tickets should another client request and secure them by payment. Should this happen LWC’s Ticket Manager will make every effort to contact you about your provisionally reserved tickets before they are re-allocated, to give you the opportunity to complete your payment.
Wherever possible, the LWC Ticket Manager will accept ticket booking amendments. Booking amendments shall be accommodated without charge or penalty if requested fourteen (14) days or more prior to the event date. An administration charge of 10% of the net booking value shall be payable for all amendments made less than fourteen (14) days prior to the event date if such an amendment is possible.
Merchandise : Refunds and exchanges are not given for merchandise once purchased, other than if your statutory rights are compromised.
4. Ticket Cancellations
Cancellation by the Customer : We regret that our cancellation policy does not permit the cancellation of ticket(s). Your statutory rights are not affected.
Cancellation by LWC : Where LWC cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed. Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall
be accepted in such an unfortunate event.
5. Prices Quoted
Prices quoted for tickets and merchandise shall be current at the time of order, acceptance and
acknowledgment. The price agreed shall not be subject to any change unless
forced due to circumstances beyond our control. Should a ticket price amendment be unacceptable, the purchase may be cancelled in accordance with our Cancellation Policy above but without penalty or administration charge if confirmed as cancelled fourteen (14) days or more prior to the event date.
6. Concession Requirements
Proof of any concession entitlement claimed may be requested at any time during fulfilment of the concessionary booking.
7 Special Needs
Please contact our Ticket Manager to discuss specifically your needs if you are disabled or a special need client requiring a wheelchair or other such mobility assistance and/or special assistance. It is our intention to operate
access-for-all and we will make every effort to accommodate special needs accordingly. LWC reserves the right to require persons who are unable to move independently to be accompanied by a companion who is able to provide any
necessary assistance and take full responsibility accordingly.
We operate within UK laws that include compulsory and statutory insurance against accident and third party liability for The Choir at performances. Personal insurance for audience members against injury, item theft, loss, or any other such event is not included.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, LWC and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.
LWC and our agents shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise for any individual or company furnishing sub-contract services in connection with LWC events
LWC will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services and products.
In all cases, the maximum liability payable shall not exceed the total fee collected for the provision of the goods and/or services provided.
We provide our products strictly on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranty of fitness for a particular purpose. Your UK statutory rights are unaffected by our Warranty terms.
11. Reserved Rights
The right is reserved to make operational changes at any time, whether to the goods, services, with or without notice, which is considered necessary prior to the event.
The right is reserved to cancel any booking at any time, should conditions or circumstances necessitate, offering substitutes of equal value or a full refund without administration charge or penalty as detailed under our Cancellation clause above. If circumstances warrant such action a full and documented reason shall be provided.
The right is reserved to require persons who are unable to move independently to be accompanied by an adult companion who is able to provide all necessary assistance and take full responsibility accordingly.
The right is reserved to decline to accept, or retain, any person at the discretion of the management. If circumstances warrant such action a full and documented reason shall be provided. No compensation, consequential losses,
additional travelling costs or other such claim shall be accepted in such an unfortunate event. Reasons for such action shall include, but not be limited to:
– Violent, racist, verbal abuse or other such unacceptable behaviour.
– Failure to comply with the laws of the United Kingdom.
– Drunk and disorderly behaviour.
– Misuse of un-prescribed drugs.
– Refusal or failure to comply with health & safety issues.
– Refusal or failure to provide suitable evidence of entitlement to attend the event
– Refusal or failure to pay the correct fee
– Any other behaviour deemed disruptive, dangerous or insulting to others at the venue.
The right is reserved to re-allocate an unsecured booking at any time.
The right is reserved to make alterations or changes to these Terms & Conditions at any time, ensuring that customers with existing bookings receive the latest copy prior to taking their booking. Should the revised Terms & Conditions be unacceptable to a pre-booked customer, the booking may be cancelled without penalty or administration charge as detailed under our Cancellation clause.
12. Communications Content
LWC make every effort to ensure the content of all communications, both on- and off-line are accurate and suitable for distribution. However, LWC are not responsible for and will not be held liable in any way for any content, information, services or material provided by any third party supplier for use in our media, including, without limitation, any third party recommended, named or utilised by us.
Anyone who believes there is inaccurate and/or unsuitable content on display can contact the LWC Data Manager (details available via the GDPR link on www.lwcu.co.uk).
13. Force Majeure
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we, or our sub-contractors, could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.
14.. Complaints & Disputes
Any disputes or complaints must be brought to our attention in writing no longer than twenty-one (21) days from the origin. We shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.
In the event of a complaint or dispute not being satisfactorily resolved, both parties irrevocably agree that the dispute will be settled and determined by final and binding arbitration pursuant to the United Kingdom and that such arbitration will be conducted in accordance with the Rules and Procedures in current effect under English law.